Questions managers and boards ask first

It depends on the number of units and buildings, the pests, how often we visit and how easy the property is to reach. You get the number in writing after a walk-through, with the schedule.

We write the notice and the prep sheet, in English and Spanish. The property decides how they are delivered: a door hanger, an email, a resident portal, or all three.

We follow your lease and house rules. Without permission to enter, the unit goes on the log as no access and gets a second notice. We don't enter a unit that the lease doesn't allow us to enter.

Our applicators are licensed and follow the product label. The notice and prep sheet say what to move, how long to stay out of a room and when pets can return. Ask for the product list for any visit.

A certificate of insurance, our business license details, a W-9, a sample service log and the product list for your property. Your account manager sends them with the proposal.

Tell your account manager within 30 days of the visit and we re-service the same units or areas at no added charge. The terms are on the property managers page.

Yes. We start with the common areas, then handle owner requests under the contract the board approves. We send the board a short report after each round.

The office is open Monday to Friday 7 a.m. to 6 p.m. and Saturday until noon. After that, calls go to voicemail and your account manager returns them the next working morning.